Thanks for purchasing our products at Poke Plush Australia.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.
We do not refund on change of mind, or before a product has been sent to the customer. In some cases, this may change, depending on the circumstances.
Please make sure you read all product descriptions before placing orders, some items will say if they are coming from overseas, they will be Pre-Orders and special orders on our Pre-order page on our website.